H Mirfakhradini, F Mirfakhradini, M Sadr Bafghi ,
Volume 20, Issue 5 (1-2013)
Abstract
Introduction: This research aimed to investigate rate of iatric tourisms’ satisfaction about provided medical services for them and their fellow travelers in Yazd city. For this purpose, the quality level of services provided to the patients and their fellow travelers was investigated and some solutions have been suggested in order to enhance this level.
Methods: In this direction, a questionnaire was designed according to SERVQUAL model in 5 aspects consisting of 21 questions. Therefore, quality differences have been measured according to opinions of 114 foreign patients and their fellow travelers in the hospitals around the city. This is a descriptive- measurement research. In order to analyze the data available techniques in statistics were utilized and Fuzzy TOPSIS technique was used for prioritizing the solutions.
Results: The results revealed that services quality difference is significant in 3 aspects of responsibility, guarantee and agreement. In other words, there is a significant difference between patients’ perception and expectation with those of their fellow travelers regarding quality of provided services.
Conclusion: However, results of rating with Fuzzy TOPSIS indicated that the factors of proper equipments and proper quality of therapy are in the better situation comparing with other factors.
Mohammad Dehghani Mahmoudabadi, Iravan Masoudi Asl, Soad Mahfoozpour, Somayeh Hessam,
Volume 31, Issue 8 (11-2023)
Abstract
Introduction: Health tourism is an organized trip from one's living environment to another place, which is done in order to maintain, improve and regain physical and mental health. The purpose of this research was to identify the most important factors affecting medical tourism in Iran.
Methods: This was a fundamental study that was conducted in two phases. The first phase consisted of two steps. The first step was to perform a systematic review with the keyword of "MEDICAL TOURISM" on Web of Science and select 434 articles, and the second step was to perform a scientometric analysis on these articles using VOSviewer software. The second phase consisted of three steps. The first step was a systematic review with some keywords, including "MEDICAL TOURISM" and "medical tourism" on foreign and domestic databases and selecting 63 articles. The second step was to perform a content analysis on the selected articles using Nvivo software and identify the components affecting medical tourism in the world. The third step was the implementation of a Delphi method using a Likert scale with the aim of identifying the most important factors affecting medical tourism in Iran from the point of view of academic experts.
Results: The first phase showed that the scope of research on the topic of medical tourism in the world had an upward trend from 1975 to 2020, and the countries of America, Canada, Malaysia, South Korea and Iran were the top 5 countries in this field. In the second phase, 46 factors affecting medical tourism in the world were identified, and after summarizing the opinions of experts, 39 indicators were determined as indicators affecting medical tourism in Iran.
Conclusion: Considering the high number and variety of factors affecting medical tourism in Iran, the development of this industry in the country requires extensive intra- and inter-sectorial coordination.
Corresponding Author: Mohammad Dehghani Mahmoudabadi
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