Volume 18, Number 6 (Jan- Feb 2011)                   JSSU 2011, 18(6): 559-569 | Back to browse issues page


XML Persian Abstract Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Asadi M, Mirghafoori H, Sadeqhi Arani Z, Khosravanian H. Qualitative Performance Evaluation of Hospitals Using DEA, Balanced Scorecard and Servqual A Case Study of General Hospitals of Yazd . JSSU. 2011; 18 (6) :559-569
URL: http://jssu.ssu.ac.ir/article-1-1335-en.html

Abstract:   (12201 Views)
Introduction: Evaluation is an important factor in productivity context, and acts as a control system for other areas of productivity. Hospitals are large organizations incurring heavy expenses in every country. The level of efficiency in a hospital is a good criterion to understand how hospitals consume their resources. The goal of this research was to determine relative efficiency of 13 public hospitals in Yazd province by using integrated DEA, BSC and SERVQUAL model. Methods: In this study, relative efficiency of 13 public hospitals of Yazd province was calculated using data envelopment analysis technique(DEA) and balanced score card and servqual. BSC was used as a tool for designing of performance evaluation indexes, while DEA was used as a tool of evaluating performance and ranking. Results: The mean relative efficiency of hospitals under study was about 0.945 in the Persian calendar year 2008-9. The efficiency levels of nine hospitals were borderline and the efficiency of four hospitals was less than 1. Hospital no.3 had the highest efficiency levels and hospital no.10 had the lowest efficiency level. Conclusion: In this stage, on the basis of references presented by the DEA model, solutions for increasing the quality performance levels of inefficient hospitals in fourth dimensions were determined and some suggestions were proposed. Although all performance indices of the inefficient hospitals need to be addressed, priorities have to be determined by the respective managers.
Full-Text [PDF 283 kb]   (2372 Downloads)    
Type of Study: Original article | Subject: General
Received: 2011/01/24

Add your comments about this article : Your username or email:
Write the security code in the box

Send email to the article author


نظرات کاربران
نظر ارسال شده توسط نام يا پست الكترونيك در تاریخ 2011/10/26
zblib59@yahoo.com
زهره جعفربگلو

© 2015 All Rights Reserved | SSU_Journals

Designed & Developed by : Yektaweb